Sona107 Privacy Policy — How We Keep Your Data Safe

1. Introduction

Sona107 (referred to as "we", "us", or "the Platform") is an online gaming platform serving players in Bangladesh and the surrounding region. When you use Sona107, we collect certain information that helps us deliver a better experience for you.

This Privacy Policy explains what data Sona107 collects, why it is collected, how it is used, and what rights you have over your information. It is written in plain English so all our members can easily understand it.

By creating an account on Sona107 or using the Platform, you are considered to have accepted this Privacy Policy. We encourage you to read it carefully before getting started.

2. What Information We Collect

Sona107 collects information through several methods. Each is described in detail below:

We only collect information that is genuinely necessary to provide our services. Collecting data beyond what is needed goes against Sona107's core principles.

3. How We Use Your Information

Sona107 uses your information for the purposes listed below. Each use has a legitimate basis and is directly tied to improving your experience on the Platform:

• Account Management: Your information is used to create, manage, and verify your account.
• Payment Processing: Financial information is used to process deposits and confirm withdrawals.
• Fraud Prevention: Technical data is used to detect and block suspicious activity.
• Legal Compliance: Information is used to meet licensing authority and legal compliance obligations.
• Support Services: Your contact details are used to help resolve any issues you encounter.
• Responsible Gaming: Gaming data is analysed to identify problematic playing patterns and provide timely support.
• Promotions & Offers: Your information is used to send you relevant bonuses and offers based on your preferences — but only with your consent.
• Service Improvement: Anonymised statistics are generated to improve platform performance and user experience.

4. Who Your Information Is Shared With

Sona107 may share data with specific third parties in limited circumstances and under strict controls. Under no circumstances is your data ever sold.

• Payment Processors: Only the minimum necessary information is shared with licensed payment gateways to complete transactions.
• Regulatory Authority: Information may be shared when required by a licensing authority or government agency under a legal directive.
• KYC Verification Provider: Data is shared with approved verification services for identity and age verification purposes.
• Technology Partners: Software service providers required to operate the platform — all bound by strict confidentiality agreements.
• Legal Requirements: We may be required to share information with authorities in response to a court order or to assist with an investigation.

In every case, we ensure that third parties uphold Sona107's privacy standards. All parties contracted with us are held accountable for protecting your data.

5. How We Protect Your Information

Sona107 uses industry-standard technologies and practices to protect your data. Our security framework is outlined below:

• SSL/TLS Encryption: All data exchanged between the platform and your device is secured with 256-bit encryption.
• Data Encryption: Sensitive data remains encrypted from collection through storage on our servers.
• Access Controls: Strict role-based access controls are in place — only authorised staff can view your data.
• Two-Factor Authentication (2FA): Two-factor authentication is available for added login security.
• Regular Security Audits: Third-party security experts regularly audit our systems.
• 24/7 Monitoring: Our security team monitors systems around the clock.

6. Cookies and Tracking Technologies

Sona107 uses cookies and similar technologies to enhance your experience. Cookies are small files stored in your browser.

You can manage or disable cookies through your browser settings. However, disabling certain essential cookies may affect the functionality of some platform features.

7. How Long Your Information Is Retained

Sona107 does not retain your data longer than necessary. The following retention policies apply:

• Account Information: Retained for the duration of account activity and up to 5 years after closure for legal compliance.
• Transaction Records: Generally retained for 5–7 years in accordance with financial regulatory requirements.
• KYC Documents: Up to 5 years, as required by licensing regulations.
• Contact History: Support tickets and chats are typically retained for up to 2 years.
• Cookie Data: Each cookie is automatically deleted when its designated expiry period ends.

After the applicable retention period, your data is securely deleted or anonymised. You have the right to request deletion of your data — though exceptions may apply where legal obligations require us to retain it.

8. Your Privacy Rights

As a Sona107 member, you have important rights over your own data. To exercise any of these rights, please contact our support team:

Sona107 will respond to any rights request within 30 business days of receipt. In some cases, legal obligations may prevent us from fulfilling a request in full — if so, we will explain the reason.

9. Child Protection

Sona107 is strictly for users aged 18 and above. We do not knowingly collect data from minors or allow them to create an account.

• Age verification is mandatory at the time of registration.
• Additional documents may be requested if there are doubts during verification.
• If we discover that a minor has opened an account, that account will be closed immediately and all associated data will be deleted.
• If a parent or guardian believes their child is using Sona107, please contact us immediately.

10. Changes to the Privacy Policy

Sona107 may update this Privacy Policy as needed. When changes are made, here is what we commit to:

• You will be notified at your registered email address or on the platform before any significant changes take effect.
• The date of any changes will be updated at the top of this page.
• Continued use of the platform after changes have been made will be taken as acceptance of the updated policy.

11. Contact Us

For any questions, concerns, or requests regarding our Privacy Policy, please reach out to our support team:

• Email: [email protected]
• Support: Use the platform's live chat feature
• Time: Support available 7 days a week, 24 hours a day

We take every privacy-related request seriously and aim to respond as promptly as possible.